Neeraj Sharma: Pioneering Customer Satisfaction at Dell and Lenovo

Neeraj Sharma, a seasoned professional in the tech industry, made a difference in customer satisfaction at both Lenovo and Dell. His strategic plans and dedication towards improving customer experiences have created high standards in the field. This marks him as a paragon of customer centricity. Lenovo: Redefining Customer Relations During his time at Lenovo, Neeraj Sharma led changes that totally transformed the company’s approach towards customer satisfaction. He knew how important it was to have good relationships with customers in the super tough tech world. So, he started programs that focused on proactive engagement. Sharma's standout initiative was creating an exclusive system for customer feedback. This was not just about gathering views but promoting engagement and action. Customer responses turned into a guide for improving products and services, guiding Lenovo to focus more on the customer. Neeraj Sharma served on the Internal Board for Lenovo India w...